Gaynor Murphy
Performance and Improvement Manager, Regional Lead (Dfe Programme) @Hertfordshire County Council
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WORK HISTORY
Performance and Improvement Manager, Regional Lead (Dfe Programme) @Hertfordshire County Council
Stepped into a complex, multi authority system to make sense of fragmented fostering performance data, designing and delivering the first end to end dataset mapping the full applicant journey using Agile methods. • Translated complexity into clarity, establishing shared data gateways and conversion measures that aligned practice across organisations and focused attention on what genuinely drives approvals and sufficiency. • Enabled meaningful, sustained change, increasing internal foster carer approvals and reducing reliance on private providers, resulting in £2.2m cost avoidance. • Created the conditions for delivery at scale, taking strategic ownership of data governance and producing cross authority Data Sharing Agreements, DPIAs and Privacy Policies that unlocked lawful, practical data sharing. • Turned performance insight into deliverable strategy, authoring an evidence led options paper to support a regional sufficiency approach and long term resource alignment.
EDUCATION
De Montfort University
BA (Honours) Arts and Humanities
Prince 2
Practitioner Level
Minster Centre, London
Foundation - Integrative counselling and psychotherapy
DPG London
Level 5 - HR Business Partner
NLP Coaching Company
NLP Practitioner. Life Coach Practitioner and Foundation in Hynotherapy.
Mind Haringey
Mental Health at work first aid
Canterbury Christ Church University
NVQ 4 - Information, Advice and Guidance
ABOUT GAYNOR MURPHY
When people, systems and strategy collide — and delivery really matters — I work at my best.Senior service change and delivery contractor with extensive experience delivering transformation in complex public-sector systems. Specialises in rapid diagnosis, delivery recovery, and stabilising programmes where progress has stalled or delivery risk is high. Strong track record across central government, local authorities, and arm’s-length bodies, including DfE-funded programmes.Expertise includes service transformation, digital delivery, Agile (Scrum / Kanban), programme and portfolio management, benefits realisation, data and performance frameworks (KPIs), governance, assurance, and multi-agency working. Experienced in translating strategy into operational delivery, improving performance, reducing cost, and embedding sustainable capability.Known for working effectively with SROs, boards, senior stakeholders, and delivery teams to deliver measurable outcomes at pace and leave organisations better equipped to sustain change.* Service change delivery in complex systems* Programme, portfolio and benefits realisation* Digital transformation & service design * Governance, assurance, and risk management* Cross organisational, regional & multi-agency working* Rapid diagnosis, recovery, and delivery intervention* Agile, product-led delivery (Scrum / Kanban)* Data, performance frameworks, KPIs and insight* Senior stakeholder, board, and political engagement* Team leadership, coaching & sustainable capability building
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