Gaylene Ward
Customer Care Manager @Mattamy Homes
Bradenton, FL, US
EMAILS
g••••••••@mattamyhomes.com
MOBILE NUMBERS
+14•••••••39
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WORK HISTORY
Mar 2022 — Present
Customer Care Manager @Mattamy Homes
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Tampa, FL, US
EDUCATION
N/A
Western Michigan University
BA, Geography
SKILLS
LeadershipStore ManagementSales OperationsCustomer RetentionStore OperationsCustomer ServiceTalent ManagementConflict ResolutionLeadership DevelopmentStrategic PlanningEmployee RelationsRetailCustomer RelationsProfitP&L ManagementPublic SpeakingCustomer ExperienceCross-Functional Team LeadershipSuccession PlanningSales ManagementCustomer SatisfactionTrainingVisual MerchandisingBig BoxChange ManagementPerformance ManagementManagementTeam BuildingTeam LeadershipProblem SolvingOperations ManagementBudgetingProcess ImprovementLoss PreventionMulti-UnitInventory ManagementInventory ControlCoachingRecruitingIncome Statement
ABOUT GAYLENE WARD
Experienced Director Of Operations and Multi-Unit Leadership with a demonstrated history of working in New Home Building, general retail and the wireless industries. Strong professional skilled in Negotiation, Operations Management, Coaching, Retail, and Sales.
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