Gayle Hoefer

About Gayle Hoefer

I’m a data-driven problem solver with a background in software engineering, IT leadership, and education — now pursuing my M.S. in Business Analytics at Arizona State University. I’m passionate about transforming complex data into clear, actionable insights that support smarter business decisions.As a former Software Engineer and Chief Information Security Officer in healthcare technology, I developed secure data systems and analytics dashboards that improved how teams accessed and understood information. At Best Buy’s Geek Squad, I led consultation teams and translated technical findings into meaningful solutions for clients.Earlier in my career as a middle school science teacher, I discovered a strength for simplifying complex concepts — a skill I now apply to data storytelling and cross-functional collaboration.Core Skills:Python (Pandas, NumPy, StatsModels) • SQL • Excel • Tableau • Data Visualization • Statistical Modeling • Forecasting • Full-Stack Development (React, Node.js, JavaScript)Currently: M.S. Business Analytics Candidate | Arizona State University (Expected Dec 2026)Seeking: Data Analyst, Business Analyst, or Data Science opportunities where I can connect data, technology, and strategy to drive results.

Experience

1. Geek Squad Manager, Team Lead Geek Squad Consultation Agent, Geek Squad Advanced Repair Agent

   Best Buy

   May 2022 — Present

   In this multifaceted role, I combined technical repair skills with customer-facing sales and consulting responsibilities. I offered customers efficient device assistance and advice, driving high sales volumes and high levels of customer service- Lead the consultation agent team in training and education on Geek Squad services- Address elevated client concerns to ensure the best outcome by developing a plan to both meet client education and meet company expectations- Diagnose and repair computer hardware and software issues under tight deadlines, ensuring minimal client downtime- Communicated technical repair processes and outcomes to customers who have no technical background- Managed and repaired returns, restoring devices for resale in compliance with company standards- Received the most five-star reviews from clients for four months straight since February 2025

Education

• University of Arizona Boot Camps

  Full Stack Web Development Certificate

• Arizona State University

  Bachelor of Elementary Education , Elementary Education and Teaching

• Arizona State University

  Master of Science - Business Analytics, Business Analytics