Gayle Barnhorst

Senior Manager, Multi Product Participant Services @Fidelity Investments

Covington, KY, US

Lead a team of associates delivering customer service to participants with 401K and pension accounts, onboarding, and ensuring top-tier KPI performance and operational excellence.•Collaborate with HR and business leaders to align workforce management, employee engagement, and career development strategies with organizational goals.•Design and facilitate onboarding training programs, managing multiple classes simultaneously and implementing curriculum enhancements at the national level.•Leverage HUMU and analytics-driven engagement strategies to consistently sustain high manager effectiveness scores, foster accountability and recognition, and drive a culture of excellence—reflected in consecutive year-over-year “Exceptional” performance ratings. •Lead Covington’s bi-annual Leadership Discovery and Manager Apprentice Programs, coaching high-potential associates while transforming these initiatives into scalable, self-sustaining leadership pipelines—supported by a comprehensive SharePoint resource hub, executive alignment, and continuous improvement driven by data analysis and participant feedback.•Recognized with multiple Leader of the Quarter/Team of the Quarter awards for exceptional leadership and business impact.•Founded Fidelity’s National Talent Co-Op and Career Mobility platform, advancing D&I and enabling equitable advancement opportunities across the enterprise.

Bellevue University

Management of Human Resources, Human Resources Management and Services