Gaye Lynn Gilbert
Strategic Account Management Leader, Sales, Customer Success, Strategic Planning, Growth and Change Leader
- Role
- Executive Director, Strategic Accounts and Customer Success at Henry Schein One
- Location
- Lake Geneva, WI, US
- LinkedIn followers
- 500 followers
About Gaye Lynn Gilbert
Strategic sales, account management and customer success leader known for customer and solutions, with accolades for revenue growth, sales achievement, customer experience clarity and transformation, driving key metrics, managing risk, creating and developing teams poised for growth, and driving internal and customer outcomes through effective segmentation, internal operations and customer engagement resulting in high adoption, revenue retention and growth. 2024 Leader of the YearSpecialties: Leadership and Team Development, Global Customer Success and Account Management, Customer Advocacy, Value Engineering and Process Improvement, Solution Selling, Professional Services and Implementation Readiness, Change Management, Human Capital Management, Strategy, Business Process Alignment, Business Development
Experience
Executive Director, Strategic Accounts and Customer Success
Apr 2021 — Present
Lead a team of strategic account sales, account management and customer success to drive large account sales, expansion and retention. Defining the customer journey, key moments of impact, team structure, process, people and technology plan, a digital CS model, and enabling customer success and planning competency. Use Salesforce, Gainsight, Pendo and Domo for insights and action planning.
Education
University of Wisconsin-Whitewater
BBA, General Management
Skills
- Human Resources
- Sales Process
- Hris
- Key Account Management
- Salesforce.com
- Strategic Consulting
- Management Consulting
- Product Marketing
- Executive Management
- Solution Selling
- Enterprise Software
- Sales Management
- Training
- Strategic Alliances
- Cross-Functional Team Leadership
- Strategy
- Succession Planning
- Leadership
- Cloud Computing
- P&L Management
- Talent Management
- Learning Management
- Sales
- Business Development
- Strategic Partnerships
- Team Management
- Personnel Management
- Saas
- Leadership Development
- Account Management
- Change Management
- Governance
- Business Alignment
- Business Process Improvement
- Project Management
- Strategic Thinking
- Performance Management
- Crm
- Team Building
- Management
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