Gayèe Lau

Experience

1. Director of Information Technology

   PS

   Jan 2022 — Present

   PS is the airport experience reimagined. Commercial travel with unwavering service, seamless TSA and immigration, and direct access to your aircraft. Experienced corporate management team member leading enterprise IT operations, overseeing a diverse range of critical functions- Helpdesk: Ensuring smooth incident, service, request, and approval processes, optimizing end-user support- Networking: Expertise in switching, routing, and VPN configurations to maintain a secure and efficient network infrastructure- Information Security: Implementing robust measures, such as firewalls, internal/external pen testing, anti-phishing protocols, DLP, EDR, endpoint protection, SEIM, SSO, MFA, and patch management to safeguard sensitive data and systems- Information Technology Governance: Developing and enforcing policies, acceptable use guidelines, and standard operating procedures to ensure compliance and maintain operational efficiency- Incident and Business Continuity: Spearheading short and long-term disaster recovery planning, testing, and auditing, ensuring business continuity and minimizing downtime- Facilities Technology Systems: Managing and optimizing technology systems for lighting controls, audio, cameras, AV, and RF systems, enhancing efficiency and security- Point of Sales: Overseeing F&B order management and inventory tracking systems to streamline operations and improve customer experiences- VOIP: Proficient in SMS and voice communication systems, enhancing internal and external connectivity- Cloud-based Systems: Expertise in email systems, SAAS solutions, hosting, and server management, leveraging cloud technologies for scalability and cost-efficiency. By aligning strategic vision with operational excellence, I drive the success of enterprise IT operations. With a focus on innovation, security, and seamless collaboration, I foster a productive environment that optimizes technology to meet organizational goals.