Gayatri Nathan
Chief Compliance Officer @Tata AIA Life Insurance
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WORK HISTORY
Chief Compliance Officer @Tata AIA Life Insurance
Mumbai, IN
EDUCATION
PGDBA - Finance and Marketing
MBA-Finance and Marketing, Dual specialisation; Finance and Marketing
ABOUT GAYATRI NATHAN
24+ years of diverse experience in Insurance Industry with large brands across Policy life-cycle covering On-Boarding, Customer Service, Business Conservation / Persistency, Policy Servicing, Claims management, Business Excellence/Six Sigma and Customer Experience / NPS. Extremely passionate about Customer Experience and believe that aligning Customer Needs, Analytics and Service delivery framework can provide a decisive advantage to an Organisation. Currently managing Compliance and Market Conduct functions at Tata AIA Life InsuranceSpecialties: Enterprise projects on change management, Revenue Assurance, Service to Sales, Customer Experience (NPS), Customer Service Strategy, Risk Management, Outsourcing, Managing regulatory relations on Consumer Affairs.Assessor with RBNQA (Twice), WCM, Trained as a Master Black Belt by Qimpro
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