Gayatri Gupta
Micr🔴land LTD || BCA’25 @PSIT || Proactive Problem Solver || Learning by Doing
- Role
- IT Support Analyst at Microland Limited
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Gayatri Gupta
Currently serving as an IT Support Analyst at Microland Limited, I provide technical…
Experience
IT Support Analyst
Jul 2025 — Present · Gurugram, IN
My responsibilities as a IT service desk Analyst included:• Ticket Management: I managed and resolved IT support tickets using ServiceNow, ensuring all issues were accurately documented and resolved in a timely manner, adhering to service level agreements (SLAs).• Technical Support for Virtual Environments: I provided technical support for virtual environments, which included provisioning, troubleshooting, and optimizing Virtual Machines (VMs).• Security and System Management: I identified and terminated unnecessary or malicious user sessions to maintain system security and prevent the over-utilization of resources.• Cross-Functional Collaboration: I collaborated with various teams to escalate and resolve complex technical issues. I also conducted root cause analysis for recurring problems to implement preventative measures.
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