Gayatri Achpal
Managed Services Service Delivery Manager @sa.global
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WORK HISTORY
Managed Services Service Delivery Manager @sa.global
EDUCATION
Gujarat University
Bachelor of Business Administration - BBA
Institute Of Mechanical Engineering
Diploma, Mechanical Engineering
ABOUT GAYATRI ACHPAL
Dedicated Senior Service Delivery and Project Manager with 8 years of experience in delivering exceptional service and managing cross-functional teams. Adept at driving operational efficiency, improving customer satisfaction, and achieving strategic objectives. I am outcome focused person who has a proven track record of turning around and delivering major, complex projects within highly challenging environments in the IT sector. Expertise in customer communication to always inform the client of the nuances of a contract. Accomplished in managing teams of up to 20 onsite engineers (both in-house and remotely), skilled in cost and resource management to bring complex projects to fruition.My roles with my current employers have taught me the organisational and time management skills essential for delivering excellent customer service. I have the ability to engage with senior stakeholders, understand and interpret their requirements, and then develop and deliver the work required to fulfil these objectives.
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