Gavin Rees
Datacenter Technician
- Role
- Senior Support Technician at FCTG (Forest City Trading Group)
- Location
- Sparks, NV, US
- LinkedIn followers
- 500 followers
About Gavin Rees
Experienced IT professional, highly skilled in key operating system, back-end account management, security systems, as well as a host of secondary business applications. Organized, efficient, and detail oriented with a strong work ethic put to daily use in high volume service desk and MSP environments. Excellent communicator with strong collaboration and presentation skills. Excels at improvising and finding solutions to unusual problems.
Experience
Senior Support Technician
FCTG (Forest City Trading Group)
Jun 2024 — Present · Tigard, OR, US
Provide Tier 2/3 support to executives, accountants, and commodities traders across Windows 10/11 systems and Office 365/OneDrive/Teams applications in a security-focused environment• Manage onboarding, offboarding, and access using Active Directory, Microsoft 365 Admin, Exchange Online, Azure/Entra ID, Mimecast, and DUO• Train users and troubleshoot MFA using DUO, YubiKey, and Microsoft MFA across Windows, iOS, and Android platforms• Author and maintain technical documentation and user-facing training content in Atlassian Confluence to support evolving systems and procedures• Build, configure, and secure Windows 10/11 PCs in a hybrid domain environment using Entra ID and ManageEngine Endpoint Central (MDM)• Support and resolve user access and system issues related to AS400 through IBM Access Client Solutions (ACS)• Diagnose and resolve complex email delivery and routing issues using Exchange Online and Mimecast administrative portals• Demonstrate flexibility and consistent performance in both fully remote and hybrid work settings• Adapt support strategies and solutions to meet the diverse requirements of various IT environments and business units
Education
Lone Star College - Cy-Fair
Associate of Science (A.S.)
2009 — 2010
Skills
- Microsoft Office 2010
- Lotus Notes
- Office 2010
- System Deployment
- Oracle
- Mimecast
- Cloud Computing
- Altiris
- Enterprise Connect
- Windows 7
- Vpn
- Windows Xp
- Printers
- Microsoft Office
- Microsoft Office 2007
- Microsoft Certified Professional
- Cherwell
- Integration
- Help Desk Support
- Lotus Domino
- Adobe Acrobat
- Ios
- Software Installation
- Citrix
- Mainframe
- Office 2013
- Troubleshooting
- Active Directory
- Xp
- Printer Support
- Access
- Technical Support
- Microsoft Exchange
- Computer Hardware
- Service Desk
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