Gavin Otoole

About Gavin Otoole

Throughout my career I have led diverse global teams launching revolutionary consumer products, providing practical data insights, delivering transformative digital design, and expanding life-sustaining patient care to new markets. As a proven international business professional, I get energized by building and developing teams to solve complex business issues. I am interested in strategic engagements where I can contribute meaningfully in collaborative business management functions. I have unrestricted ability to work in the United States and European Union. • Budget Management• Business / Technical Liaison• Change Management• Consulting• Data Privacy• Customer Relationship Management • Data Governance• Distributed Team Leadership• Humor / Fun• Problem Solving / Critical Thinking• Process Design• Product Management • Project / Program Management• Requirements Gathering• Site / Program Launch• System Implementation / Integration• Vendor / Client Management• Workflow Optimization

Experience

1. Senior Program Manager - International IT Operations

   DaVita Kidney Care

   Apr 2014 — Present · London, GB

   Responsible for establishing IT strategy to enable DaVita’s international expansion, mature IT infrastructure, and build collaborative relationships with business and clinical stakeholders.• Implementation of international IT systems and infrastructure to support DaVita’s growth from seven clinics in two countries to over 360 clinics in 11 countries.• Management of organizational strategy and communication to align matrixed IT resources spread across four continents and 11 local markets with Enterprise, International, and Country Leadership Teams.• Integration of accounts for International Teammates to core Enterprise tool sets including Workday, Oracle Financials, Exchange, and DaVita VillageWeb.• Oversight for international compliance, privacy, and security requirements including the completion of rigorous data privacy impact assessments (DPIAs) in three priority material markets.• Established key International IT leadership meetings including IT Leadership, ITSM, and IT Project Intake.• DaVita Shining Star, LEAD Management Development Graduate, and DaVita Redwoods Scholar.

Education

• University of Colorado Denver

  Master of Science - MS, International Business

  2017 — 2018

• University of Minnesota

  Bachelor of Science (B.S.), Global Business Management

  1992 — 1997

• University of Colorado Executive MBA

  Master of Business Administration - MBA

  2015 — 2017

Skills

• Business Process Improvement
• Ssis
• Obiee
• Call Routing
• Hyperion Enterprise
• Change Management
• Team Management
• Vendor Management
• Data Network
• Avaya
• Complex Sales
• Master Data Management
• Customer Data Integration
• Business Process Design
• Development of Teams
• Visio
• Business Continuity
• Sql Server
• Process Improvement
• Data Warehousing
• Global Strategy
• Bpo
• Workforce Management
• Avaya Pbx
• Enterprise Software
• Cisco Icm
• Crm
• Pmp
• International Implementations
• Itil V3 Foundations Certified
• Microsoft Sql Server
• Cross-Functional Team Leadership
• Business Process Outsourcing (Bpo)
• IT Strategy
• Sharepoint
• Project Management
• Budget Management
• Business Intelligence
• Analysis Services
• Disaster Recovery