Gavin Lee
Head of Digital Operations Strategy, Production @Cambridge University Press & Assessment
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WORK HISTORY
Head of Digital Operations Strategy, Production @Cambridge University Press & Assessment
Cambridge, GB
I lead a global team of 67 across the UK, Spain, and India, driving digital transformation and operational excellence for Digital Education and EdTech products with significant annual revenues. My focus is on implementing scalable automation, leveraging AI, and spearheading cross-functional improvements that enhance efficiency, maintain cost control, and improve employee satisfaction.• Transformation Leadership: Spearheaded automation and AI initiatives, reducing manual processes and accelerating time-to-market for digital products.• Crisis Management: Stepped up to cover a director-level role during a critical business continuity challenge, ensuring rapid recovery and safeguarding substantial revenue streams.• Operational Excellence: Implemented robust operational processes and resource optimisation strategies, aligning team goals with organisational objectives.• Inclusive Leadership: Fostered a culture of inclusivity and accountability, resulting in measurable improvements in team engagement and alignment with financial targets.
EDUCATION
Abertay University
BSc Integrated Engineering and Manufacturing, Engineering
SKILLS
ABOUT GAVIN LEE
I build and transform operations at scale, shaping and designing operating models that enable growth, resilience, and measurable commercial impact.As an operations and transformation leader, I specialise in rethinking how operations function, moving from reactive delivery to strategic growth enablement. I\'ve built global support models across multiple continents, introduced new operational roles and structures, and led crisis response protecting critical enterprise revenue. My focus is simple: make complex environments clearer, stronger, and ready to scale.I lead by building capability and enabling technical specialists to innovate with confidence. I design frameworks that enable cross-functional execution, navigate organisational complexity to influence transformation, and adapt leadership approach to context: directive in crisis, empowering for innovation.I\'m particularly interested in the future of AI-enabled operations, organisational resilience, and leadership within complex systems. If you\'re exploring how to scale digital services without breaking what already works, I\'m always open to connecting.
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