Gavin Murray

About Gavin Murray

Professional services leader with over 23 years of diverse experience; including design, implementation, development & sales of value added services at startup & mature company level. Expertise to establish, develop & lead teams to deliver highly complex technology engagements. Ability to define, implement & own the evolution of the services portfolio in an organization driving for services business growth & enabling sales growth from a broader product perspective.

Experience

1. Director, Customer Experience (Asp Carrier Operation - Usa)

   Cisco

   Oct 2025 — Present

   Americas Service Provider Carrier Operation - USA, Director of Customer Experience (CX) overseeing an expanded team, broader customer base and increased P&L responsibility. I continue to drive service delivery, adoption, pre-sales scoping, and strategic executive engagement for scalable success.

Education

• University of Illinois Urbana-Champaign

  Master of Business Administration - MBA

• Durban University of Technology

  Electronic Engineering Light Current, Microwave Communications, Mathematics, Digital Systems, Industrial Projects

  1999 — 2001

Skills

• Mobile Communications
• System Deployment
• Telecommunications
• Wimax
• General Packet Radio Service (Gprs)
• Lte
• Gprs
• Wireless Technologies
• Managed Services
• Bss
• Small Cells
• Integration
• Wireless
• Ran
• Cellular Communications
• Management
• Gsm
• Product Management
• Open Source Software
• Pre-Sales
• Geo-Location Umts,Gsm,Lte
• 3g
• Mobile Devices
• Universal Mobile Telecommunications System (Umts)
• 2g
• Video Over Lte
• Account Management
• Wcdma
• Umts
• Radio Planning
• Rf
• Project Management
• Hspa
• Strategy
• Nfv and Sdn