Gavin J.
Sr. Technical Support Engineer at CrowdStrike
- Role
- Sr Technical Support Engineer at CrowdStrike
- Location
- Mountain View, CA, US
- LinkedIn followers
- 500 followers
Experience
Sr Technical Support Engineer
Nov 2021 — Present
Endpoint Security SME utilizing Logscale and Splunk to investigate events and provide end users with data and detection explanation for triggered alerts in the UI. In addition to gathering related events to potential missed detection\'s to bring to engineering attention.• User education on prevention policy best practices, utilization of exclusions, and all things under the endpoint security suite.•Sandbox SME answering questions in regards to Sandbox malware analysisdetonations, false positives, and troubleshooting any failures•Troubleshoot installation and network reachability of of the falcon EDR sensor onWindows, Mac, and Linux endpoints
Education
Penn State University
Bachelor’s Degree - IP, Security and Risk Analysis (SRA)
Moorpark College
Associate’s Degree
2014 — 2016
Skills
- Typing
- Customer Service
- Microsoft Word
- Computers
- Teamwork
- Microsoft Office
- Sales
- Event Planning
- Time Management
- Cashiering
- Powerpoint
- Microsoft Excel
- Social Networking
- Data Entry
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