Gavin Wilson

Program Manager - Workforce Planning @Ocado Logistics

Watford, GB

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Oct 2025 — Present

Program Manager - Workforce Planning @Ocado Logistics

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Hatfield, GB

SKILLS

Call CentersCustomer ExperiencePerformance ManagementCrmTeam ManagementMisWorkforce ManagementResource ManagementChange ManagementContact CentersHuman ResourcesProject DeliveryManagementProject ManagementOutsourcingService DeliveryBusiness AnalysisOperations ManagementCall CenterStakeholder ManagementTeam LeadershipErp

ABOUT GAVIN WILSON

Global workforce strategy and transformation leader with 20+ years’ experience designing and executing enterprise-level workforce planning and resourcing strategies across technology, defence and retail. Proven record of aligning global talent strategies with business growth, driving capacity forecasting, workforce analytics, and resource optimisation across multi-region, multi-service operations. Trusted advisor to executive leadership teams, with expertise in predictive modelling, succession planning, and embedding scalable, data-driven workforce operating models that optimise utilisation, reduce bench cost, and strengthen organisational agility.

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