Gavin Rogerson
Global Senior Strategic Workforce Planner @Xplor Technologies
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WORK HISTORY
Global Senior Strategic Workforce Planner @Xplor Technologies
Newcastle Upon Tyne, GB
EDUCATION
Ulster University
Bachelor's degree with honours, Customer Contact Planning and Management
University of Ulster
Advanced Diploma, Customer Contact Planning and Management
Gateshead College
HND, Business & Marketing
ABOUT GAVIN ROGERSON
I’m a Workforce Planning leader with over 20 years of experience shaping how global organisations forecast, plan, and perform.At Xplor Technologies, I lead global strategic workforce planning — turning complex data and shifting demand into clear strategies that keep customer operations running smoothly across multiple regions and time zones. My role sits at the intersection of people, process, and performance — helping leaders make smarter, data-driven decisions that balance customer experience, cost, and colleague wellbeing.Before Xplor, I spent nearly nine years at Home Group, building and leading the Planning, Performance & Insights function. There, I developed frameworks that improved forecasting accuracy, increased resource efficiency, and gave operational leaders the visibility they needed to make confident choices.I’m passionate about workforce planning not just as a numbers game, but as a strategic lever for culture, service, and growth. Whether it’s designing long-term capacity models or creating real-time insight dashboards, I focus on connecting the dots between data and decision-making.Core strengths: Workforce & Capacity Planning | Forecasting | Operational Strategy | Data & Insight Leadership | Process Optimisation | Stakeholder Collaboration | Contact Centre Performance
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