Gavin Mills
Director, Voice of Customer Platforms @BMO
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WORK HISTORY
Director, Voice of Customer Platforms @BMO
Toronto, ON, CA
EDUCATION
University of Guelph
Bachelor of Arts (B.A.)
Michigan State University
MBA
ABOUT GAVIN MILLS
Accomplished and growth-focused analytics leader with international experience in innovation, customer and employee insights and experience design. Demonstrated success founding high performing teams and championing a collaborative, insight driven culture. A proven change leader, unlocking value in retail and B2B data for sales, loyalty, brand and communications. Able to transform customer targeting, engagement and measurement through digital channels with market research, data visualization, segmentation and digital analytics for fast and purposeful innovation, improving ROI and brand reputation. Authentic and visionary team builder with genuine passion for developing and advancing talent and process excellence. My team members often move to leadership roles where they continue to impact corporate decision making and culture.
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