Gavin Knapp
General Manager at Ross
- Role
- General Store Manager at Ross Stores, Inc.
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
About Gavin Knapp
I am experienced in driving operational excellence, enhancing client experiences, and…
Experience
General Store Manager
Oct 2024 — Present · Denver, CO, US
Managed a diverse team of 100-110 individuals, spanning from experienced ASMs to entry-level associates- Organized and led district hiring events, streamlining recruitment efforts and ensuring timely placement of talent- Coached and interviewed associates in MAP fostering their professional growth and preparing them for leadership roles- Improved customer experience by 20% within 3 months through tailored strategies elevating service levels from below company expectations to consistently exceeding set standards- Provided support to stores within the district by assisting with stock team operations and floor presentations- District Leader for the annual Boys and Girls Club fundraiser, supported and traveled to 14 locations to provide guidance and coaching.
Education
Metropolitan State University of Denver
Bachelor's degree
2023
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