Gavin Hope
Global Operations, Customer Service @Bose Corporation
Signup · Get unlimited contacts
WORK HISTORY
Global Operations, Customer Service @Bose Corporation
I am a member of a Global Customer Enablement team within the Global Consumer Marketing (GCM) Division of Bose Corporation. I am responsible for the Customer Service Operational Support of the European, ANZ and UAE regions.This includes 6 Contact Centres (5 vendor operated and 1 internal) supporting over 20 countries and owning relationships between Multi Channel Customer Service teams and areas of business functions including Sales, Marketing, E-Commerce, Repair, Logistics and 3rd Party support functions. Project Managing Improvement Initiviatives in line with Lean Practices and creating, maintaining and supporting Globally aligned processes and policies.Supporting the deployment of major Business Systems within Customer Service Teams, these include Nice InContact and Salesforce Service Cloud, responsibilities include UAT Co-Ordination / Testing Lead, Supporting MVP Creation, Process Documentation, Training Support, Change Management, Domain Ownership. Communication, Hypercare Support and ongoing Subject Matter Expert.
EDUCATION
University of West London
Business and Finance
SKILLS
ABOUT GAVIN HOPE
Customer Service Operational specialist, a certified “Green Belt” Lean Practitioner & experienced in introducing, developing Lean Six Sigma methodologies within two Premium Brand Global companies establishing these cultures to Customer Service / Multi Channel Contact Centre functions. Ensuring that activities are balanced between the interests of the business & maintaining high levels of customer experience across all customer contact channels, creating global alignment in process & delivery to ensure excellence in Customer Service across customer touch points. I pride myself of acting as a role model of a company’s values, delivering high standards expected of me and my work.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.