Gavin Hollins
Customer Success Manager @For-Sight
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WORK HISTORY
Customer Success Manager @For-Sight
Edinburgh, GB
Senior member of For-Sight’s Customer Success Team responsible for strategic account management, and helping to ensure our customers are getting the most out of our CRM & marketing hub. My role is to ensure alignment on business objectives & KPIs serving as a trusted advisor, and advocate within the company. Identifying opportunities for growth, upsell & cross-sell across the product lifecycle, as well as driving product adoption. I also provide mentorship for internal team members offering guidance on processes & best practices, and influence our product roadmap based on customer feedback to ensure improvements align with our market.
EDUCATION
University of Strathclyde
Master of Science - MS, Psychology & Business
University of Glasgow
Master of Arts - MA, Philosophy
ABOUT GAVIN HOLLINS
Helping hospitality brands unlock the full potential of our CRM & Marketing Hub. I lead strategic account management, drive product adoption, and deliver tailored insights that fuel growth, retention, and ROI. From onboarding to optimisation, I act as a trusted advisor—resolving challenges, aligning on KPIs, and influencing product innovation through customer feedback. Passionate about building strong relationships, mentoring peers, and elevating customer success across the board.
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