Gavin Braswell

Experience

1. Transportation Supervisor

   Kroger

   Apr 2022 — Present · Dallas, TX, US

   Demonstrate the company\'s core values of respect, honesty, integrity, diversity, inclusion and safety. • Oversight of transportation of product from smart factory to customers and stores resulting in cost effective deliveries and precise delivery times. • Ongoing communication with external carrier and Ocado group to resolve issues, respond to emergency and changing situations to guarantee deliveries to customers in Austin, San Antonio and Oklahoma City, OK. • Assist in the development of standard operating procedures used during day-to-day operations. • Create, maintain and support talent development framework and training curriculum. • Created learning and development course tailored towards upward mobility and promotion of employees that aspire to join Kroger leadership. • Train, develop, and manage a team of 18 transportation leads and 150 customer service delivery drivers. • Manage and coach direct reports in the performance of their duties; complete performance reviews and provide feedback. • Analyze report data to measure departments performance from cost-effectiveness and a delivery efficiency. • Conduct assessments and benchmarking to develop opportunities and improvement of NPS scores. • Collaborate with colleagues and support other initiatives and projects in the company that may affect the organization’s performance. • Balance driver schedules in a hub and spoke model in order to optimize driver KPI’s such as on-time delivery, reduced miles, and orders per hour. • Lead day-to-day headcount planning and determine the number of drivers needed and number of routes based on customer demand and data forecasting.

Education

• University of Arkansas

  Bachelor’s Degree, Human Environmental Science

  2012 — 2017

• American InterContinental University

  Master of Business Administration, Project Management

  2017 — 2018

• Merrimack College

  Master of Science - MS, Data Science