Gavin Banfield
Project Manager - Regulatory Remediation Project @Barclays
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WORK HISTORY
Project Manager - Regulatory Remediation Project @Barclays
London, GB
Recruited by the Programme Director via a recommendation from the banks Customer Portfolio Review Programme MD. Since joining I have successfully delivered multiple projects, across the clients portfolio, up to a value of c.£36.5m (operational delivery costs and financial remediation) including-Regulated Lending (secured and unsecured) Remediation in Business, Retail and Credit Card environments Managing project teams to successfully remediate Historic Default Fee and Interest Rate overcharging issues (Credit Cards)Lending Arrears issues (Mortgages and Loans)Lending Security misclassifications including the review of c.40k land security/charges Projects Managed from Initiation, Requirements Capture, Mobilization, Implementation/Execution through to ClosureCreation and Maintenance of Decisions, Risks, Issues, Assumptions, Lessons Learned LogsRegular Stakeholder update Reporting to Executive, Regulator and Management levelsAll Projects successfully completed within timeframes and prior to Regulator target datesDirect responsibility for up to 10 staff plus project matrix management of c.40 staff (Tech, PMO, QA, Modelling, Payment Execution)Developed and implemented (via BRD’s) various workflows to process >500k customers and products, to administer remediation comms and payments.Challenges with data, customer contact/engagement were recognised, mitigated and targets met expectationsManaging conflicting priorities to ensure successful delivery within budget and timeline constraintsOvercome challenges with data, historic policies/process, historic knowledge and redress modelling were addressed
SKILLS
ABOUT GAVIN BANFIELD
PRINCE2 Certified Project Manager with a proven ability to deliver a range of financial remediation projects with Regulatory oversight and reportingAll aspects of Project Planning, Risk & Issue Management & Documentation, Principles/Policy administrationAlways ready to adopt a hands-on approach, ensuring the building of relationships around an organisation to gain the knowledge and expertise I need for my team and the business to succeedStrong Project Management experience with the ability to successfully oversee third party delivery teams. Enthusiastic, analytical and decisive with talent to manage a demanding, complex and varied workload. Fine communication skills, both written and oral, with the capacity to adapt my style for my audience. I am someone who constantly strives to successfully achieve deadline target(s) who shares knowledge to achieve goals as a team Section 166 Skilled Person Review experience, knowledge and understandingExperience in Past Business Reviews (PBR) relating to the suitability appropriateness of FCA regulated productsConsiderable previous involvement in the financial services industry, risk management & advisory compliance, maintaining a discreet and professional approach regarding the handling sensitive situations and information.Knowledge of COBS & TCF requirements, best regulatory practices, Assurance and business review controls with exposure to KYC, AML and Financial Crime awareness requirementsKnowledge of numerous banking products including, but not limited to, Commercial Lending, Secured & Unsecured Lending Products (Loans, Cards etc), Interest Rate Derivatives and their use in banks. Pensions, Endowments, Units Trusts, Bonds, OEICS and other Regulated Financial ProductsStrong planning and problem solving skills to be able to get to the heart of issues quickly and capably. I have the skills needed to be able to organise and prioritise well, to achieve targets through others. Confidence that I have the understanding and “problem solving” skills to really get to the heart of the issues I am required to deal with.
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