Gavin Crosby
Technical Product Specialist - Life Sciences @Veolia | Water Tech
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WORK HISTORY
Technical Product Specialist - Life Sciences @Veolia | Water Tech
Working closely with Global Field Service, Technical Support and Service Specialist teams to deliver product support for the Life Science vertical for Sievers brand chemical and biodetection systemsSupporting on-site Field Service teams both direct and with our channel partners. Providing advanced troubleshooting and escalated case management and creating technical documentation and content.Delivering classroom training to both direct and indirect colleagues.Responsibilities include• Coordinate, facilitate and deliver cross functional service trainings and meetings• Attend and contribute toward product quality review meetings• Lead technical and product line escalations of product related technical issues• Project manage online instrument pre-commissioning activities• Review customer facing technical documentation• Create content to capture troubleshooting, applications and general product knowledge and awareness• Support and mentor new starters from a technical perspective• Participate in product and software testing prior to release• Support new product development and introduction
EDUCATION
Halton College, Widnes
BTEC ONC, Applied Science
The Open University
BSc (Hons), Combined STEM
Human Focus International Ltd.
CPD Certification, Mental Health First Aid
Liverpool John Moores University
BSc (Hons), Psychology and Biology
SKILLS
ABOUT GAVIN CROSBY
Experienced Technical Specialist with a demonstrated history in the pharmaceutical industry, also a frequent visitor to customer sites operating in conventional and nuclear power generation, petrochemical and process chemical industries.
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