Gauuri Kapoor
Apac Head - Organization Change Management @Tata Consultancy Services
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WORK HISTORY
Apac Head - Organization Change Management @Tata Consultancy Services
EDUCATION
Rajasthan University
Hons and Masters in Mathematics, Mathematics, First
St. Mary's Convent, Ajmer
Higher Secondary, Science Maths, First
Mumbai University Mumbai
Capital Markets Certification, Capital Markets, First
ABOUT GAUURI KAPOOR
Experienced Change Management Leader with strong background in Technology, Sales and Delivery. Adept at managing customers and bringing value through diverse experience across domains and geographies. Dynamic, risk taker and a strong leader bringing value to the organization past 20 Years ( 23 years of total experience) She is PRINCE 2 and Capital Markets certified and has experience of working in all major financial capitals of the world (US, UK, Europe, Asia) Her functional expertise is across BFSI, Telecom, Retail, Manufacturing and Non-Profit Organizations. An expert in Managing Change (Organization Change Management (OCM)) globally for strategic transformation programs and initiatives across stakeholder management, change readiness assessment, communication management, training management, business process change; Delivery Management and Sales Key Projects: • Change Manager for wealth management in world’s biggest private bank • Change Adviser for Leading African mobile communications company in Johannesburg, South Africa. Responsible for impact led digital Change management of a large transformation program impacting over three million customers and all internal departments like Customer Care, Enterprise Care, Retail Operations, Trade Partner etc. • Transformation Director for largest Philanthropic organization of India. Responsible for Operating Model Re-design and Digital Strategy Road map. Elements of transformation included, Dashboard, Operating Model and Process design, Change Readiness assessment (people, process, technology), Digital Product Selection, Organization Structure and bench marking • Delivery Manager for a large investment bank managing deliveries in a Global Network Delivery Model with team size of 80+ associates • Account Director for regulatory body in UK. Responsible for getting breakthrough in the account, identifying and creating business opportunities and strategized their approach for re engineering business processes • Technical Architect and Account Manager for New York-based global investment bank, securities trading and brokerage firm. Developed Web based Program Trading Platform and responsible for relationship building and off-shoring for maintenance and development projects
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