Gautham Vishwanath
Senior Customer Success Leader | Team Builder |Account Management | President’s Club Winner
- Role
- Manager, Customer Success at Freshworks
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Gautham Vishwanath
Strategic and results-driven Customer Success Leader with 12+ years of experience scaling SaaSorganizations across Pre-Sales, Implementation, and Customer Success. 5+ years of proven expertisein leading high-performing teams, optimizing customer journeys, enhancing product adoption, anddriving net revenue retention. Adept at building scalable frameworks, aligning cross-functionalstakeholders, and influencing product evolution through customer insights. Passionate aboutdelivering value at scale and transforming operations for long-term success.
Experience
Manager, Customer Success
Jan 2025 — Present
Managing a $35M portfolio across Helpdesk, ITSM, and CRM personas while leading an 8-member Customer Success team, driving customer satisfaction, retention, and growth.Redesigned the customer exit journey in collaboration with the Product team to increase actionable churn drivers and improved customer retention.Led a transformation initiative for a 50-member Customer Success Management (CSM) team, empowering them as subject matter experts (SMEs) to drive value-based customer conversations, leading to stronger adoption and long-term customer success.Spearheading a customer intelligence project to analyze customer requests and churn reasons, influencing the product roadmap.
Education
Amrita School of Engineering, Coimbatore
Bachelor of Technology - BTech
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