Gautham Ravindra
Masters in Computer Science | Data | Kafka | AWS Certified | Technical Support | Project Management
- Role
- Product Support Analyst at ARGO
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
About Gautham Ravindra
As an Analyst at ARGO Data, I focus on incident management and production support for enterprise financial systems, specializing in log analysis, SQL debugging, and system monitoring using tools like EDMS, PerfMon, ProcMon, and other observability platforms similar to Splunk, Grafana, and CloudWatch. I leverage Python, Lua, and PowerShell scripting to automate diagnostics and streamline troubleshooting workflows, ensuring stability and performance in critical banking environments.Previously, as a Data Research Engineer at Wichita State University, I pursued my Master’s degree in Computer Science with a focus on Big Data Engineering, Cloud Computing, and Project Management. I am also an AWS Certified Cloud Practitioner with proficiency in various AWS services and tools.Before that, I worked as a Data Engineer at Techcanopy Software Labs, where I developed and automated ETL processes using Apache NiFi, Kafka, Python, and Shell scripts, reducing manual workload by 60%. I also led the automation of AWS EC2 and LightSail instances using Cron Jobs, cutting infrastructure costs by more than 50%. Additionally, I have experience in DevOps and Web Development, working with Kubernetes, Jenkins, Ansible, Git, HTML, CSS, and WordPress.I am passionate about solving complex problems and delivering innovative solutions that improve efficiency, performance, and customer satisfaction. I enjoy collaborating with cross-functional teams and continuously expanding my technical expertise in data, cloud, and automation technologies.
Experience
Product Support Analyst
Nov 2024 — Present · Richardson, TX, US
Interfaced directly with bank clients to gather issue details, replicate problems in test environments, and deliver clear, professional updates on resolution progress.• Utilized SQL for data validation, issue replication, and report generation to assist in detailed problem analysis and audit support with technologies like ODBC, SSMS • Diagnosed and resolved complex technical issues in financial platforms, leveraging skills in MSMQ queue monitoring, SQL, Windows PowerShell scripting & Lua Scripting.• Troubleshot and resolved complex production issues, including batch processing failures, transaction mismatches, and application errors, by analyzing logs, SQL data, and system configurations.• Investigated and resolved complex transaction issues by analyzing system logs and performance data using internal tools like Systems Management, PerfMon, and ProcMon, contributing to faster resolution times and improved system stability.• Documented root cause analyses (RCA) and created knowledge base articles to streamline issue resolution and reduce repetitive incidents using SharePoint, Wiki and Confluence• Created Pivot Tables, charts, and visual summaries in Excel to present insights on system performance, ticket volumes, and resolution trends to leadership and stakeholders.
Education
Wichita State University
Master's degree, Computer Science
Global Academy Of Technology
BE - Bachelor of Engineering, Computer Science
2016 — 2020
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