Gautham P

Customer Relations Associate @HGS

Waterloo, ON, CA

Provided end-to-end customer support for a major regional transit system, assisting with trip planning, fare disputes, ticket transactions, and service-related inquiries across multiple transit networks-Identified and reported onboard and station safety concerns, creating and routing detailed case reports to appropriate departments to ensure timely resolution and passenger safety-Delivered accurate, real-time information on transit policies, schedules, service disruptions, and operational updates, enhancing customer trust and service reliability-Utilized multiple CRM and case management platforms to document interactions, troubleshoot issues efficiently, and achieve high first-contact resolution rates-Collaborated cross-functionally with operations, safety, and service teams to streamline issue resolution and improve overall passenger experience-Managed high-volume customer interactions in a fast-paced environment while maintaining professionalism, accuracy, and empathy.

Lakshmi Narayana Vidyanikethan

12TH GRADE

JYOTHI ENGINEERING COLLEGE, CHERUTHURUTHY

Bachelor of Technology - BTech

Conestoga College

Postgraduate Degree

Conestoga College

Postgraduate Degree