Gautam Verma
Delivery Director IT
- Role
- Customer Success Manager at Hexaware Technologies
- Location
- West Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Gautam Verma
Growth is the underlined passion that drives my profession. I possess 16 years of significant experience in customer relationship management, service delivery management, team building, reports handling, process enhancement, team management, quality assurance and leadership as Service Delivery Manager in the Information Technology industry.My job as Service Delivery Manager allows me to own various responsibilities. Throughout my career, I am responsible for planning, directing, coordinating IT Infrastructure projects from inception to completion and also managing the teams. Excelled in building high performing teams for increasing productivity and value adds to the customer. I have a successful track record of Service Delivery, ITIL based service management, transition and transformation services.I possess and have demonstrated excellence in managing campaigns such as presales activities, vendor alliance, service delivery management, process transitions, project management and resource planning of remote IT infrastructure projects
Experience
Customer Success Manager
Feb 2026 — Present · Noida, IN
Education
St. Francis De Sales
IT
1987 — 2001
Symbiosis Center of Distance Learning
Master's Degree, Information
2005 — 2009
Indira Gandhi National Open University
Bachelor's Degree, Information Technology
2001 — 2005
Skills
- Data Center
- Service Delivery
- Itil
- Dhcp
- IT Service Management
- Active Directory
- Windows Server
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