Shruti Gautam
Strategic ITSM Lead | Service Management Specialist | ITSM Expert in MIM, SR, Problem & Change Management | Enhancing Service Delivery and Collaboration | SLM | Service Now | ITIL 4 Certified | CSM
- Role
- Associate Manager at Accenture
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Shruti Gautam
Over 8 years shaping IT Service Management and Customer Service excellence. Proven Team Lead in IT Service Operations, specializing in Incident and Change Management, MIM, and Problem Management. Adept with tools like ServiceNow, Jira, and Dashboards, aligned with CSI and ITIL Best Practices. Ownership of GBIS Standups reflecting commitment. Driving Customer Experience enhancement and contributing to Business Growth. ITIL Certified with a focus on results.#ITSM #TeamLead #CustomerExperience
Experience
Associate Manager
Jun 2026 — Present
Education
Indian School of Business
Applied Business Analytics
The NorthCap University (Formerly ITM University, Gurgaon)
Bachelor of Technology (BTech), Electronics and Communication Engineering
2013 — 2017
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