Gautam Kumar

About Gautam Kumar

When enterprise systems go down, I\'m part of the team that helps bring them back up — reliably and fast.\" 4+ years of hands-on experience supporting enterprise Contact Center infrastructure across Avaya\'s application stack (CM, CMS, SMGR, SM, AES) for large-scale clients across India. At Avaya, I work closely with domain teams to support Sev-1 and Sev-2 incident resolution at the application level — ensuring minimal disruption, SLA compliance, and high customer satisfaction. At Wipro before that, I built my Tier-2 support fundamentals in a high-volume, remote-first environment. What I bring to any support role: Hands-on troubleshooting across Avaya Contact Center applications Strong RCA, change management & documentation discipline 🤝 Cross-functional collaboration under pressure Immediate joiner | Open to onsite, hybrid & remote roles g••••••••@gmail.com |+91••••••••73

Experience

1. Devops Engineer Azure Devops Terraform Git Linux Ci Cd Pipeline

   Avaya

   Feb 2023 — Present · Gurugram, IN

   DevSecOps and Cloud Specialist with 4+ years of hands-on experience in building secure, scalable, and automated cloud solutions. Strong expertise in Azure, Infrastructure as Code (IaC), and implementing secure CI/CD pipelines.Proven track record of designing and optimizing cloud infrastructure using modern DevOps and DevSecOps practices, with a focus on embedding security throughout the development lifecycle. Core Expertise: Azure Cloud | Terraform (IaC) CI/CD – Azure Pipelines, GitHub Actions Security Tools – Tfsec, TFLint, TruffleHog, Super Linter, Terratest, OpenCostSkilled in driving cloud transformation initiatives, improving deployment efficiency, and ensuring secure, reliable delivery in enterprise environments.

Education

• Salawa Inter College Salawa

  12th, PCM

  2010 — 2015

• Chaudhary Charan Singh University

  Master of Science - MS, Computer Science

  2018 — 2020

• CCS (Chaudhary Charan Singh)University

  Bachelor of Science - BS, Computer Science

  2015 — 2018