Gautam Kumar
Global Payments | Customer Experience | Vendor Management | Enterprise Project Management | Operational Excellence | Quality | Business Development
- Role
- Director - Customer Success, Visa Commercial Solutions at Visa
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Gautam Kumar
Effective communicator, change agent and decision-maker with a proven track record of building and establishing highly successful global teams. Proficient at cross-functional collaboration and passionate about customer experience. Successfully led global operations, enterprise project management, partner management and business development portfolios. I am also an avid Lego builder and an ancient history buff.
Experience
Director - Customer Success, Visa Commercial Solutions
Sep 2025 — Present · Seattle, WA, US
Lead customer experience initiatives that drive supplier and partner satisfaction, retention, and revenue growth across Visa\'s commercial payments ecosystemProvide strategic oversight of customer success operations, sales enablement program development, and vendor management to accelerate commercial solutions adoption and expand market penetrationCollaborate cross-functionally with product, engineering, sales, and risk teams to optimize the commercial payments experience while developing sales enablement strategiesTranslate customer insights into actionable strategies that empower the organization to deliver incremental revenueLead geographically dispersed teams in implementing data-driven customer success frameworks, delivering measurable improvements in operational efficiency and business growth
Education
Harvard Business School
Executive Education: Leadership Excellence
Delhi University
Bachelor's Degree in Economics (with Honors)
All India Management Association
Master of Business Administration (MBA), Marketing
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