Gautam Gajra

About Gautam Gajra

Splunk & Observability Engineer with 3+ years of enterprise experience in Splunk Core Administration, ITSI Service Modeling, KPI development, APM & Infra monitoring, and RCA workflows. I have worked across large-scale hybrid and cloud infrastructures, managing monitored CIs and optimizing service health visibility for global customers.My work centers around:• Splunk Admin (Indexer & Search Head Clustering, UF/HF, HEC, Data Models)• ITSI (Service Trees, KPIs, Notable Event Rules, Thresholding, Glass Tables)• Data Onboarding from applications, OS, cloud telemetry, network & APM tools• SPL development, lookup enrichment, regex parsing, and performance tuning• Opsview & SNMP-based Infra Monitoring (Network, Storage, VM, Middleware)• RCA support for P1/P2 incidents and MTTR reduction initiatives• Python & Shell automation for alert cleanup, health checks & log intelligenceI value clean observability outcomes:**fewer false alerts, clear service health scoring, faster RCA, and measurable operational stability.**Currently exploring:• Splunk Admin / Splunk Engineer / Splunk Developer• Observability / Monitoring Engineer / APM Engineer / SIEM Engineer rolesLocations: Mumbai, Navi Mumbai, Pune, Hyderabad, Bangalore, Ahmedabad Work Mode: Hybrid / Remote / Onsite

Experience

1. Senior System Analyst

   Capgemini

   Jun 2024 — Present · Mumbai, IN

   Managed Splunk Enterprise environments across distributed Indexer Clustering, Search Head Clustering, Deployment Server & Forwarder estate.• Built and maintained ITSI Service Trees, KPIs, thresholding policies, correlation searches & Glass Table Service Health dashboards.• Onboarded data from Linux/Windows servers, Network devices, VMs, Middleware, APM & Cloud telemetry (AWS CloudWatch / Azure Monitor).• Developed SPL dashboards, lookup-based enrichments, scheduled alerts, notable events & RCA visualizations for Operations teams.• Designed and executed Monitoring Noise Reduction strategy, reducing redundant alerts by ~35% and improving incident signal-to-noise ratio.• Administered Opsview and SNMP-based monitoring for configuration items across global enterprise accounts.• Automated health checks, alert cleanups and reporting using Shell & Python scripts, reducing manual monitoring workload by ~40%.• Supported P1/P2 incident resolution and led RCA discussions with distributed Infra, App, Network & Cloud teams.• Delivered internal knowledge-sharing sessions and technical onboarding for L1/L2 Monitoring support teams.

Education

• University of Mumbai

  Bachelor of Engineering - BE, Computer Engineering