Gautam Cherukuri

About Gautam Cherukuri

I am a motivated professional with a passion for customer service. In my current role as Senior Support Specialist at Accruent, I am primarily responsible for talking to customers daily to solve their problems. My prior experiences in sales and in sales operations have provided me with skills to empathize with customers and understand their problems while working cross functionally to prioritize and solve their problem quickly and effectively.

Experience

1. Software Support Engineer Ii

   Dell Technologies

   Aug 2021 — Present · Austin, TX, US

   Aligned to the VxRail Storage platform, one of Dell’s most complex products with VMWare software integration that provides hyperconverged cloud infrastructure for data centers-Troubleshoot, diagnose and find solutions for highly technical and complex customer issues. Due to the newness of the product, most issues do not have prior precedent, which requires critical thinking and a problem solving mindset-Strong at keeping customer\'s temperature cool while diagnosing and resolving their issues -Customers are large accounts with critical data center applications; Actively resolved issues that impact billion dollar industries, and country level government agencies.Received top CSAT scores from both sales colleagues/customers, which resulted in an increase of compensation.

Education

• Arizona State University

  Communications, Business Communications

  2009 — 2013

Skills

• Business Development
• Customer Service
• Marketing
• Marketing Strategy
• Communication
• Salesforce.com
• Microsoft Excel
• Negotiation
• Microsoft Office
• Sales
• Hand Knitting
• Public Speaking
• Leadership
• Interpersonal Communication Abilities