Kapilanjan Gaur
Customer Success Lead at ParkSmart | Go-to-Market Strategist | Growth Driver | B2B & B2C Expert | Data-Driven Decision Maker | Formerly at Housing.com, IndiaMart, & NoBroker
- Role
- Customer Success Lead-business Relations at ParkSmart
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Kapilanjan Gaur
Serving Notice Period | Immediate Joiner / 30 Days Notice I am a Customer Success and…
Experience
Customer Success Lead-business Relations
Apr 2024 — Present · Noida, IN
End-to-End Operations Management: Successfully manage corporate and residential B2B projects for prestigious clients like Stellar, DLF, ATS, JMD, Supertech, Stellars IT Parks, AIIMS Delhi, IIT Delhi, Delhi Metro Railway Corporation, Motherson, Ujjain Mahakal, Goa Parkings, and major airports including Ranchi and Madurai across Pan India.Client-Centric Leadership: Drive exceptional client servicing, ensuring prompt resolution of complaints, enhancing Client Satisfaction (C-SAT), and improving Net Promoter Scores (NPS).Revenue Growth: Lead initiatives for payment collection, upselling, and new sales, directly contributing to increased revenue and financial stability.Operational Excellence: Spearhead a high-performing team for operations and relationship management, delivering seamless service and operational success.Residential Project Management: Leverage 7 years of experience in managing residential projects, ensuring consistent performance and top-tier client service.
Education
APJ Abdul Kalam Technological University
Master of Business Administration - MBA, Marketing and Human Resource Management
Hemvati Nandan Bahuguna Garhwal University (HNBGU)
Bachelor of Science - BS, Chemistry
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