Gauri Patil

About Gauri Patil

Strategic digital banking leader with 20+ years of experience driving large-scale transformations across Internet Banking, Mobile Banking, Depository Services, Retail Operations, and Third-Party Products.I specialize in creating customer-centric digital platforms, accelerating adoption through UX-driven journeys, and building high-performance teams that deliver measurable impact. My work spans digitization, automation, governance, and operational excellence, consistently improving customer satisfaction while reducing costs and risk.Passionate about shaping the future of banking, I focus on simplifying finance for customers, scaling digital channels, and using data & AI to enhance engagement and service delivery.

Experience

1. Head Proposition - Digital Banking

   Axis Bank

   Sep 2023 — Present · Mumbai, IN

   Leading digital strategy across Forex, Billpay, and third-party investment/insurance products with a strong focus on seamless onboarding and intuitive UX. • Achieved 35% growth in active user adoption through data-driven personalization, journey redesign, and targeted digital campaigns. • Reduced deployment cycle by 20%, accelerating go-to-market for new features. • Driving continuous UX/CX improvements through analytics, NPS tracking, error monitoring and drop-off reduction—resulting in higher customer satisfaction and lower support volumes.

Education

• Jamnalal Bajaj Institute of Management Studies (JBIMS)

  Master of Financial Management

• University of Mumbai

  Master of Arts - MA

• Ramnarain Ruia College, Mumbai

  Bachelor of Arts - BA

Skills

• Retail Banking
• Banking
• Cards
• Credit Cards
• Credit Risk
• Cross Selling
• Relationship Management
• Branch Banking
• Core Banking
• Credit
• Mis
• Portfolio Management
• Risk Management
• Team Management
• Management