Gauri Dutt

About Gauri Dutt

Driven by a passion for leveraging technology to drive organizational growth and operational excellence, I am a seasoned Technology Manager with over 17 years of experience in IT operations and infrastructure management. Throughout my career, I have spearheaded numerous strategic technology initiatives, consistently delivering results that optimize efficiency, enhance security, and ensure compliance with industry standards.At Paytm Payments Bank, as an Assistant General Manager, I provided strategic technology support to a large workforce, ensuring seamless operations and optimising productivity through the implementation of cutting-edge IT solutions. From overseeing IT security measures to managing internal and external audits, I have a proven track record of implementing robust frameworks that safeguard organisational assets and ensure compliance with regulatory requirements.In addition to my proficiency in IT operations and process optimisation, I have a strong background in project management, having successfully led initiatives such as the migration of email infrastructure and the deployment of secure remote access solutions. My ability to navigate diverse technical landscapes and adapt to evolving industry trends has been instrumental in driving continuous improvement and achieving sustainable business growth.I hold several certifications in IT, including MCSE, ITILv3, and VMware vSphere, which reflect my commitment to staying at the forefront of technological advancements. My dedication to excellence has been recognized through accolades such as the Pulse Annual Awards \'Class of 2011 Consistent Performer\' at Serco.Outside of work, I am deeply committed to personal and professional development, continuously seeking opportunities to expand my skill set and stay informed about emerging technologies and best practices in the field.

Experience

1. Assistant General Manager - Information Technology

   Paytm Payments Bank

   Apr 2023 — Present · Noida, IN

   I\'ve been instrumental in spearheading technology initiatives and operational enhancements. Here\'s a succinct overview of my key contributions:Infrastructure & Enterprise Application Management:Provided strategic technology support for 2500+ employees, ensuring seamless operations for core engineering teams and other departments.Managed 35+ IT security applications and productivity tools, streamlining processes and boosting efficiency.Implemented robust IT security measures, including system hardening and vulnerability assessments, to mitigate cyber risks.Led internal and external audits, ensuring compliance with industry regulations.Developed IT policies and disaster recovery plans to ensure business continuity.Audit, Risk Assessment & Compliance:Managed IT security compliance initiatives, including endpoint security and incident response.Maintained comprehensive documentation to support audit readiness and knowledge sharing.Focused on continuous improvement, implementing enhancements to optimize service delivery and mitigate risks.IT Operations and Process Optimization:Led cross-functional teams to deliver superior IT support.Implemented best practices for change management and risk assessment.Leveraged tools such as Jira and Confluence to drive productivity and collaboration.IT Projects:Led email infrastructure migrations to improve scalability and compliance.Orchestrated the deployment of SASE solution for secure remote access.Managed multifactor authentication migration for strengthened security controls.Successfully implemented VMware Workspace ONE for centralized control.Established IT infrastructure from scratch during the bank\'s inception.These experiences have refined my skills in strategic technology management, risk assessment, compliance, and process optimization, enabling me to drive impactful change in a dynamic environment.

Education

• Delhi University

  Bachelor of Commerce (B.Com.)

• IIHT Ltd

  MCSE 2003 from IIHT, South Extension, New Delhi

• ET&T

  Advance Diploma in Computer Software Technology (ADCST) from ET&T, South Extension, New Delhi.

• Koenig

  VMware vSphere: Install, Configure, Manage from Koenig, Moti Nager, New Delhi

• Serco

  ITILv3 Training Certificate from internally by SERCO