Gauri Shere

Experience

1. Sr Chat Operator

   CommVersion

   Mar 2023 — Present · Mumbai, IN

   Job Title: Chat Operator*Job Summary*As a Chat Operator, I play a pivotal role in converting customer inquiries into potential leads. Working on a rotational shift schedule, I respond to incoming chats in a timely and professional manner, addressing customer concerns and providing solutions to drive sales and revenue growth.*Key Responsibilities*- Respond to customer inquiries via chat, providing timely and accurate solutions to drive customer satisfaction and conversion rates- Engage with customers to understand their needs, provide product information, and address concerns to generate leads- Utilize Excel sheets to track and manage leads, ensuring accurate and up-to-date records- Collaborate with internal teams to ensure seamless follow-up and conversion of leads- Maintain a high level of product knowledge to effectively communicate with customers and drive sales.*Skills and Qualifications*- Excellent communication and interpersonal skills- Ability to work in a fast-paced environment and respond to multiple chats simultaneously- Strong problem-solving skills and ability to think critically- Proficient in Microsoft Excel and ability to learn internal software systems- Ability to work on a rotational shift schedule, including evenings, weekends, and holidays.

Education

• Mumbai University Mumbai

  Bachelor of Commerce - BCom

  2014 — 2015