Gauri Dalal
Crafting exceptional customer experiences through innovative solutions and creative training. | Retail expert | Solution seeker | Devoted educator | Beauty enthusiast | Passionate mentor | Proud mom |
- Role
- Lead-beauty Capability Building & Training (Beauty Advisory) at Unilever
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Gauri Dalal
Seasoned Learning and Development leader with 20+ years of expertise in the beauty retail sector. Proven track record in designing and executing strategic L&D initiatives aligned with business objectives, driving Customer Service excellence through innovative training solutions.Accomplishments• Customer Service Training: Created and implemented an end-to-end customer service skills training curriculum as part of the \"Art of Retailing\" program, significantly improving customer experience, as reflected in NPS and Google reviews.• Digital Learning Program: Led the creation and deployment of a digital learning program in collaboration with e-learning vendors, achieving over 90% adoption across the network.• Onboarding Program Development: Designed a comprehensive hybrid onboarding program combining virtual modules with on-the-job training, streamlining new hire integration.• Cross-Brand Collaboration: Worked with luxury and premium brands to devise joint training strategies, enhancing overall retail performance.• Cross-Skilling Initiatives: Launched cross-skilling programs that improved employee efficiency and facilitated movement across various business verticals.
Experience
Lead-beauty Capability Building & Training (Beauty Advisory)
Mar 2025 — Present · Mumbai, IN
Education
National Institute of Sales, Div. of NIIT
Diploma in Sales and Mktg
Tulip school of beauty-Mumbai
Diploma in cosmetic science
University of Mumbai
Bachelors, Microbiology
Skills
- Team Management
- Competitive Analysis
- Retail
- Employee Training
- Product Development
- Fmcg
- Marketing Strategy
- Project Planning
- Training
- Human Resources
- Sales
- Team Building
- Marketing Management
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