Gauresh Parab

About Gauresh Parab

With over 11 years of experience, I specialize in driving client success and enhancing organizational relationships. My expertise spans in various sectors.To start with, 7.5 years were dedicated to IT healthcare. In my role as a Mentor-Strategic Account Manager at eClinicalworks, I managed Enterprise and Mid-level clients. My responsibilities included client retention, relationship management, account strategy development, KYC compliance, case studies, and upskilling initiatives. I also oversaw a team of SAMs and internally managed quality control.Have a HR tech experience of 2 years at iMocha, a leading global assessment platform. Here, I focused on ensuring client success from acquisition to full-service delivery. My role was in understanding client needs, designing tailored skills assessments, and implementing solutions.My approach revolved around building influence, fostering respect, and maintaining transparency with clients. Solving client problems and providing solutions were key drivers of customer satisfaction.Currently at Beroe, I lead demand generation initiatives for Beroe’s products and services, ensuring a robust market presence. By meticulously monitoring and driving accounts utilization, I optimize client satisfaction and overall account health. I proactively identify upsell and cross-sell opportunities within the assigned set of accounts, contributing to substantial revenue growth. My commitment extends to meeting renewal consistently achieving upsell. This involves not only financial considerations but also fostering strong relationships with key client stakeholders. I conduct LiVE.Ai individual and group stakeholder trainings, ensuring seamless adoption of our platform. Additionally, I facilitate account-level client review sessions, gathering feedback for continuous improvement. Beyond the numbers, I am dedicated to managing and enhancing the user experience on and off the LiVE.Ai platform. Through these efforts, I strive to create a comprehensive and positive client journey.Besides all this, I have a knack for KYC writing, excel in crafting engaging case studies and presentations, and adeptly conduct SWOT analysis. I\'ve also contributed to market research and skill development projects, enhancing employee capabilities to better serve clients.My skill set encompasses Customer Success, Account Management, Operations Management, CRM, and Risk Management. Additionally, I possess proficiency in programming languages like Java, DotNet, PHP, and C#.

Experience

1. Manager, Customer Success

   Beroe Inc

   Sep 2023 — Present · Mumbai, IN

   Beroe is a global SaaS-based procurement intelligence and analytics provider. We deliver intelligence, data, and insights that enable companies to make smarter sourcing decisions – leading to lower cost, reduced risk, and greater profits. Beroe has been a trusted source of intelligence for more than 15 years and presently partners with companies worldwide, including 400 of the Fortune 500 companies.Beroe’s AI-powered self-service platform that meets all your market intelligence needs. The procurement productivity suite helps you discover market information, find suppliers, manage market risk, measure category performance, track prices, and source global data.

Education

• Saraswati Education Societys Saraswati College of Engineering Kharghar Navi Mumbai

  Bachelor of Engineering - BE, Information Technology

• Sathaye College, Mumbai

  12th

  2006 — 2008

• Kamla High School, Mumbai

  10th

  1994 — 2006

Skills

• Microsoft Sql Server
• Html
• Php
• Microsoft Office
• Sql
• Asp.net
• C++
• Business Analysis
• Java
• C#
• Css
• Xml
• Javascript
• Microsoft Excel
• Mysql