Gaurav Tewari
Service Now Solution Design | Telecom E2E Solution Design
- Role
- Lead Consultant at Infosys
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Gaurav Tewari
ServiceNow Solution Architect with experience in ITSM, CSM, CMDB, ITOM, OMT and Service…
Experience
Lead Consultant
Jul 2022 — Present · Bengaluru, IN
Working as ServiceNow solution designer for ITSM, OMT and Integrations in Agile methodology. Domain is Tier 1 UK Telco\'s Business and Enterprise customers. Day to day activities include applying ServiceNow knowledge to solving business and Telecom OSS BSS challenges. Experienced in ServiceNow areas like Case Management, ITSM, OMT, Reporting, SLAs, Integrations with or without TMF APIs, Product Model and Service Bridge. Work closely with Dev Leads, Product Owners, Design Leads, Process Owners and Ops for finalizing technical solutions involving ServiceNow script types, dictionary, views, ACLs and UI level use cases. Key TMF APIs worked are 622, 641, 637, 638 and 639 along with exposure to 620, 621 and 655.
Education
Visvesvaraya National Institute of Technology
BE
1998 — 2002
XLRI Jamshedpur
General Management Program
2009 — 2010
Skills
- Advanced Excel
- Business Analysis
- Revenue Assurance
- Crm
- Data Analysis
- Process Consulting
- Telecommunications Billing
- Pre-Sales
- Telecom Bss
- Telecommunications
- Order Fulfillment
- Order Management
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