Gaurav Singh Kumar

About Gaurav Singh Kumar

I am an engineering graduate with over 7.5 years of experience as an E-commerce, B2C, Business Consultant, and Market Research professional. My expertise spans various facets of business, including conceptualization, team-building, and business strategy development, particularly in the education sector. I excel in driving revenue through diverse channels like e-commerce and distribution networks while nurturing client relationships. Whether as a team member or individual contributor, I am adept at achieving goals in dynamic environments. Passionate about cultivating talent and catalyzing positive change, I\'ve contributed to three startups, focusing on digital transformation, product management, and business process automation. My strengths lie in project management, leading cross-functional teams, and crafting customer-centric sales strategies.

Experience

1. Manager

   Shiprocket

   Apr 2024 — Present · Gurugram, IN

   With over 3.6 years of hands-on experience in E-commerce, SaaS logistics, and IT implementation, I specialise in delivering seamless logistics solutions and driving product and process enhancements across the value chain. My expertise spans forward and reverse logistics, performance monitoring, SLA management, and cross-functional coordination to ensure high-impact execution.At Shiprocket, I work closely with enterprise clients and e-commerce leaders to promote and implement comprehensive, end-to-end logistics solutions, enhancing their operational efficiency and customer satisfaction.Skilled in:E-commerce & SaaS-based logisticsStrategic client management & stakeholder coordinationTAT analysis & SLA adherenceFirst & mid-mile performance optimisationSales support & operational alignmentDriving cross-functional collaboration between logistics, finance, tech, and marketing teamsMy core strength lies in aligning business objectives with operational execution, ensuring both the brand and the end customer experience a consistent, high-performance logistics service.Let’s connect to explore synergies in the e-commerce logistics space!

Education

• Bishop Westcott Boys' School

  Matriculation , Science & Computer

  2000 — 2013

• Siksha 'O'​ Anusandhan University

  Master of Technology, Digital Signals, Electronics and Communication Engineering (DSIP)

  2013 — 2018

• The West Bengal National University of Juridicial Sciences, Kolkata

  Advanced Certification in Information Technology and Social Media Law, Information Technology and Social Media Law

  2018 — 2019

Skills

• Social Media
• Social Media Marketing
• Emotional Intelligence
• Customer Service
• Sales Management
• Strategic Planning
• Human Resources
• Leadership