Gaurav Sharma
Workforce Management Leader, Delivery Operations, Analytics
- Role
- Senior Manager - Strategic Planning at Pure Storage
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
General Business & ManagementView LinkedIn profile
About Gaurav Sharma
Motivated Service industry contact center specialist having experience in Business Analysis, Workforce Management, Business Operations and People Management.
Experience
Senior Manager - Strategic Planning
Jul 2024 — Present · Raleigh, NC, US
Education
Kurukshetra University
Graduate
Skills
- Team Management
- Customer Experience
- Business Operations
- Vs
- Operations Management
- Service Delivery
- Business Analysis
- Process Management
- Mis Reporting
- Offshoring
- Business Operations Management
- Microsoft Office
- Recruiting
- Call Centers
- Bpo
- Management
- Performance Management
- Crm
- Aspect
- Management Information Systems (Mis)
- Data Analysis
- Contact Centers
- Mis
- Employee Engagement
- Workforce Management
- Ewfm
- Business Process Improvement
- Outsourcing
- Business Process Outsourcing (Bpo)
- People Management
- Scheduling & Planning
- Customer Relationship Management (Crm)
- Delivery Assurance
- Analytics
- Talent Acquisition
- Resource Management
- Sla
- Transition Management
- Training
- Vendor Management
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