Gaurav Sharma
Senior Process Manager at eClerx
- Role
- Senior Process Manager at eClerx
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
Experience
Senior Process Manager
Sep 2020 — Present · Philadelphia, PA, US
I am part of eClerx and we have over employees providing Omni-channel customer care support to large enterprises in Telecommunication sector. We have 3 delivery sites in India and 1 in US for providing Chat, Voice and back office services. eClerx Customer Operations is a high-performing, tech-enabled business services company - we are leaders in frontline customer experience, tech-assisted Omni-channel services and advanced field technical operations.Our front line analysts provide real time Chat services to over 7 million customers every year and have Voice interactions with another 2 million customers every year for our Enterprise clients in US.
Education
Panjab University
Bachelor of Science (B.Sc.)
1997 — 2000
Kendriya Vidyalaya
12th ( Science)
Dayanand Public School, Shimla
10th
Skills
- Strategic Planning
- Microsoft Office
- Project Management
- Business Strategy
- Process Improvement
- People Management
- Customer Service
- Project Planning
- Business Analysis
- Program Management
- Change Management
- Team Leadership
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