Gaurav Parab
Senior Program Manager, Commercial Ops @Komodo Health
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WORK HISTORY
Senior Program Manager, Commercial Ops @Komodo Health
New York, NY, US
Cross-Functional Collaboration: Act as liaison between the consulting and product teams, supporting operationalization of HEOR and Non-HEOR projects using product. Supporting day-day operational issue resolution eg: data source redaction support, project opportunity progress and issue resolution with sales etc.Tooling and Process Efficiency: Using internal tooling such as Jira, OpenAir, Salesforce, AI (Notebook LM, Gemini, Postman) to drive automation and process efficiency. Building Tableau dashboards to analyze support team metrics (# of tickets across categories and priorities, resolution times, top 5 issue indicators etc)Quantitative Assessment: Supporting revenue operations, resource allocation and compensation planning for the team using Salesforce and Jira reportsAI Initiatives: Part of the AI council (AI adoption and enablement) looking to promote AI usage across company wide initiatives. Implemented a agentic solution to drive revenue intelligence agent using statistical modeling and AI tooling (n8n) to generate retention or churn risk scores
EDUCATION
Atharva College of Engineering
B.E.
City University of New York-Baruch College - Zicklin School of Business
Master of Business Administration (MBA)
INSTITUTE UNIVERSITY/BOARD RESULT
2008 Bachelor of Engineering
SKILLS
ABOUT GAURAV PARAB
Results-driven Senior Program Manager with 12+ years of experience leading SaaS…
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