Gaurav Partap Singh Minhas

About Gaurav Partap Singh Minhas

Operations and Program Strategy LeaderAn Operations and Program Strategy leader with nearly two decades of experience enabling organizations to execute reliably at scale. My work focuses on building operational clarity across complex, fast-moving environments by translating business intent into structured execution.Experience* Large-Scale Operations Leadership: Led large-scale operations across telecom, consumer service ecosystems, and product-led digital platforms, working closely with cross-functional teams and external partners to deliver consistent outcomes.* Product Operations (Web3 Platform): Most recently, led Product Operations for a consumer Web3 platform, owning rewards and catalog operations, global vendor integrations, and execution frameworks across Product, Engineering, Growth, and external stakeholders. This work included running inventory-led rewards operations, CMS-driven automation, and global OTP messaging infrastructure across 100+ countries, with a strong focus on scale, compliance, and user experience.* Telecom Operations and Strategy: Earlier in my career, held national and regional operations and strategy roles within a leading telecom organization, where I worked on fault repair, retention, SLA transformation, partner management, and high-volume customer experience programs. These roles built a deep foundation in operating discipline, stakeholder alignment, and execution at scale.Core CompetenciesI am most effective in environments that require structured thinking, calm execution, and dependable follow-through, particularly where problems are cross-functional, ambiguous, and high-impact.Core Focus Areas* Operations and Program Strategy* Cross-Functional Execution and Stakeholder Alignment* Large-Scale Service and Platform Operations* Vendor and Partner Management* Process Design, Re-engineering, and Automation* Customer Experience, Retention, and Escalation Management* CMS-Led Operations and Inventory Lifecycle Management* Data-Informed Decision Making and Operational KPIs

Experience

1. Director of Product Operations

   Veera

   Dec 2023 — Present · Gurugram, IN

   Lead Product Operations for Veera’s rewards platform, with end-to-end responsibility for execution quality, scale, and operational reliability in a consumer-facing Web3 environment.Own rewards and catalogue operations, including voucher inventory lifecycle management, brand onboarding, and catalogue accuracy, ensuring consistent and seamless user experiences at scale.Work closely with Product, Engineering, Growth, and external partners to translate product intent into clear operating workflows, improving execution speed and operational efficiency.Lead global OTP messaging integrations across 100+ countries, covering vendor onboarding, compliance coordination, and execution readiness with multiple CPaaS providers.Drive operational strategy and continuous improvement through process optimisation, CMS-led automation, and tighter lifecycle controls to reduce turnaround times and improve redemption outcomes.Use data and operational insights to strengthen key metrics across redemption performance, user retention, and inventory efficiency, aligning day-to-day execution with broader business goals.

Education

• Doaba Public Sen. Sec. School Parowal

  Higher Secondary, English, mathematics

  1987 — 1998

• Panjab University

  Bachelor of Arts, English

  2003 — 2006

Skills

• Training
• Customer Satisfaction
• Data Analysis
• Management
• Design Strategy
• Service-Level Agreements (Sla)
• Performance Management
• Crm
• Telecommunications
• Analysis
• Service Delivery
• Business Development
• Call Centers
• Leadership
• Operations Management
• Process Improvement
• Call Center
• Strategy
• Vendor Management
• Team Management
• Mis
• Team Leadership
• Management Information Systems (Mis)
• Customer Relationship Management (Crm)