Gauravi Agrawal
Customer Success Leader | Retention & Revenue Growth | Passionate about SaaS
- Role
- Team Lead - Customer Success at Exly (YC W19)
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Gauravi Agrawal
With over 5 years of experience, I specialize in building and nurturing high-value client relationships, optimizing customer journeys, and driving sustainable growth. Proven expertise in strategic account management, onboarding, and upselling to enhance client satisfaction and retention. Skilled in cross-functional collaboration and implementing data-driven strategies to deliver measurable results.Currently: Team Lead - Customer Success at EXLY, leading teams to simplify and grow businesses.Formerly: Spearheaded market expansions and scaled operations at Zomato, fostering strong partnerships and driving business growth.Passionate about empowering teams and delivering exceptional customer experiences. Let’s connect to explore how I can contribute to your organization’s success!
Experience
Team Lead - Customer Success
Apr 2024 — Present
Education
Madhav Institute of Technology and Science, Gwalior
Bachelor of Engineering - BE, Biotechnology
2014 — 2018
IMT CDL Ghaziabad
PGDM (Executive), Strategy
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