Gauravi Agrawal

Customer Success Leader | Retention & Revenue Growth | Passionate about SaaS

Role
Team Lead - Customer Success at Exly (YC W19)
Location
Gurugram, HR, IN
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Gauravi Agrawal

With over 5 years of experience, I specialize in building and nurturing high-value client relationships, optimizing customer journeys, and driving sustainable growth. Proven expertise in strategic account management, onboarding, and upselling to enhance client satisfaction and retention. Skilled in cross-functional collaboration and implementing data-driven strategies to deliver measurable results.Currently: Team Lead - Customer Success at EXLY, leading teams to simplify and grow businesses.Formerly: Spearheaded market expansions and scaled operations at Zomato, fostering strong partnerships and driving business growth.Passionate about empowering teams and delivering exceptional customer experiences. Let’s connect to explore how I can contribute to your organization’s success!

Experience

  1. Team Lead - Customer Success

    Exly (YC W19)

    Apr 2024 — Present

Education

  • Madhav Institute of Technology and Science, Gwalior

    Bachelor of Engineering - BE, Biotechnology

    2014 — 2018

  • IMT CDL Ghaziabad

    PGDM (Executive), Strategy

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Gauravi Agrawal — Team Lead - Customer Success at Exly (YC W19) in Gurugram, HR, IN | Unifers