Gaurav Gupta

About Gaurav Gupta

Product Leader with 17+ years of experience delivering impactful products across all stages :0-1-100 in e-commerce, B2C funnels, B2B, and SaaS domains. Skilled at creating products from the ground up in a start-up ecosystem to managing large-scale applications with millions of daily transactions. Significant expertise managing ecommerce and digital marketplace businesses, with hands-on P&L ownership driving end-to-end financial outcomes and delivering substantial improvements in revenue and profitability (GMV, EBITDA & related P&L metrics). Currently leading the Product, Analytics, and Design functions at Pristyn Care, including our D2C FitTech brand beatXP and healthcare platform Lybrate Spearheading cross-functional teams comprising PMs, designers, and product analysts.Focused on driving digitization efforts to streamline customer journeys and enhance the overall digital experience across Pristyn Care’s ecosystem Built and scaled B2C e-commerce websites and mobile apps (Android, iOS) from the ground up, achieving 5M+ downloads and maintaining a 4.5+ PlayStore rating, serving a user base of 2M+ MAUs Enhanced mobile app acquisition, organic growth (SEO), and engagement metrics, including DAU/MAU, retention, and funnel conversions, using advanced A/B testing and analytics-driven strategies​ AI/ML Expertise Delivered AI-driven products across multiple use cases, focusing on Generative AI, Agentic AI, and LLM-based applications. Delivered AI solutions for different use-cases: customer call analysis, content generation, training, and AI-driven conversational bots.Implemented Retrieval-Augmented Generation (RAG), Agentic RAG and embedding-based search for enhanced data retrieval and analysis At MakeMyTrip, led the key business verticals including Flights, Ground Transport (Cabs, Trains, Buses), and Insurance verticals, managing products that contributed to significant business growth and market leadership.Spearheaded products generating >$3 billion GMV,$200 million annual revenue, and 2L+ daily txns, while driving a 35% increase in market share.Launched industry-first products such as Zero Cancellation, Discounting/Coupon Engines, Price Crawlers, Fare Alerts, and Luxury ChartersWith over 5 years of experience as a full-stack developer, I bring a unique ability to align technical solutions with business goalsWorked as a Tech Developer, delivering impactful e-commerce projects for global brands like shopadidas.com, Franklin Templeton, Fidelity Investments, Natwest Group

Experience

1. Vice President of Product Management

   Pristyn Care

   Nov 2021 — Present

   Currently heading the Product, Analytics, Design functions for Pristyn Care along with our D2C brand beatXP and Lybrate I specialize in building and scaling products in the ecommerce/B2C funnels, GenAI/ML & SaaS products. Handled products with >$3Bn GMV and $200 mn revenue and ~2 Lakhs daily transactions & also hands-on in building products from scratch in a start-up ecosystem- Leading the product lifecycle from ideation to launch for AI/ML applications while working closely with data science & technology teams- Hands-on experience in delivering AI products with a focus on GenAI and LLMs for different use-cases:Customer calls analysis/scoring, content generation, document analysis, and training, including an AI-driven chat & conversational bots- Driving key metrics for mobile app acquisitions and organic traffic, including engagement metrics such as DAU/MAU, retention rates, funnel conversions, and A/B testing strategies

Education

• SPJIMR SP Jain Institute of Management & Research

  Master of Business Administration (MBA)

  2012 — 2013

• Thapar Institute of Engineering & Technology

  B.E, Elecrical Engineering

  2003 — 2007

Skills

• Requirements Analysis
• Spring
• Java Enterprise Edition
• SEO
• Business Analysis
• .net
• Sdlc
• Microsoft Sql Server
• Spring Framework
• Unix Shell Scripting
• E-Commerce
• Sybase
• Xml
• Leading Diverse Teams
• Databases
• Teamsite
• Core Java
• Team Management
• Java
• Search Engine Optimization (SEO)
• Software Project Management
• IT Strategy
• Web Applications
• Agile Methodologies
• Requirements Gathering
• Endeca
• Sql
• Web Services
• Struts
• Mobile Applications
• Content Management
• Web Analytics