Gaurav Garg
Work as Software Engineer / Techops at Mobikwik l Technical Support l Product Support l SQL l Linux l API l Postman
- Role
- Software Engineer Techops at MobiKwik
- Location
- Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Gaurav Garg
Integration Engineer & Production Support Specialist with 4+ years of experience in…
Experience
Software Engineer Techops
Aug 2021 — Present · IN
Acted as both Level 1 and Level 2 technical support engineer, resolving issues across platforms- Wrote and executed SQL queries to extract, analyze, and validate data for troubleshooting- Debugged application logs and identified root causes of technical issues for quick resolution- Addressed Jira tickets, including incident reports, feature requests, and bug fixes, within deadlines- Worked with cross-functional teams to escalate and resolve high-priority technical issues- Automated repetitive reporting and bug identification tasks, improving efficiency by 30%- Provided end-to-end support during merchant onboarding, including API integration and testing- Validate merchant testing data to ensure smooth pre- and post-onboarding processes- Conduct thorough testing and sanity checks during system upgrades and deployments- Responded quickly to technical queries from end-users via email- Documented system faults and bugs to assist product development teams- Performed root cause analysis for recurring issues and implemented solutions to prevent them- Suggested and implemented software improvements to enhance system performance- Created and maintained internal knowledge bases and FAQs for common issues- Monitor system health and performance, identifying and fixing issues before they escalated- Trained and guided new team members on tools, processes, and troubleshooting methods- Act as a link between technical teams and non-technical stakeholders to ensure clear communication- Coordinate with external partners, such as NPCI, for issue resolution and integrations- Handle escalations for critical issues by providing detailed analysis and effective solutions- Support cross-department projects to improve customer satisfaction and operational efficiency- Performe regression and functional testing of systems during upgrades and fixes- Share logs and insights with internal and external teams to resolve complex problems effectively.
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.