Gaurav Dewangan

About Gaurav Dewangan

As a Production Support Engineer at Tech Mahindra Comviva, I work at the intersection of infrastructure reliability, real-time telecom systems, and automation. My role involves monitoring USSD/SMS traffic, ensuring 99.9% uptime, and resolving incidents that affect millions of users — all in high-pressure, SLA-bound environments. Over the past year, I’ve: Built and maintained Grafana dashboards to visualize live metrics across operator networks. Automated daily logs and reporting tasks using Python, cutting manual work by 40%. Created alerting workflows with Power Automate & Power Apps to improve response times and reduce false alarms. Gained exposure to incident lifecycle management, ITIL practices, and tools like ServiceNow, Nagios, and Prometheus. My academic background in Computer Science gives me a solid foundation in OS, networking, databases, and scripting, which I’ve applied in real-world environments from Day 1. I’ve also completed training in 4G/5G telecom infrastructure, aligning well with large-scale distributed systems work. I’m now actively deepening my skills in cloud platforms (AWS, Azure), IaC (Terraform, Ansible), and DevOps pipelines (Docker, Git, Jenkins) to transition into a full-time DevOps or Site Reliability Engineering role. Looking Ahead: I\'m seeking opportunities where I can work on infrastructure automation, observability, and scalable systems — while contributing to engineering teams focused on reliability, efficiency, and continuous improvement. Let’s connect if you\'re looking for someone who’s already hands-on with production systems and ready to grow deeper into the world of DevOps & SRE.

Experience

1. Product Support Engineer

   Comviva

   Apr 2024 — Present · Gurugram, IN

Education

• Shri Shankaracharya Technical Campus

  Bachelor of Technology - BTech

  2019 — 2023

• Kendriya Vidyalaya

  Senior Secondary Schooling

  2018 — 2019