Gauravdeep Singh
Customer Journey Manager | Economic Crime Prevention & Investigation Strategy | Meta Certified | PGDM - BIMTECH 24-26
- Role
- Customer Journey Manager at Lloyds Technology Centre India
- Location
- Chandigarh, CH, IN
- LinkedIn followers
- 500 followers
About Gauravdeep Singh
Customer Journey Manager specializing in Alert & Investigation Management and Economic Crime Prevention within banking and financial services.I design future-state AIM journeys that balance fraud risk reduction, regulatory compliance, operational efficiency, and customer trust, translating complex risk requirements into scalable, investigator-friendly and customer-centric platforms.With 4+ years of experience across market research, business development, and learning & development, I evolved from driving commercial growth and capability building into shaping resilient, future-ready financial crime journeys. A polymath learner by nature, I bring a cross-domain lens to experience design through collaboration and data-informed decision making.
Experience
Customer Journey Manager
Lloyds Technology Centre India
Dec 2025 — Present · Hyderabad, IN
Leading the end-to-end design and optimisation of Alert and Investigation Management (AIM) journeys to strengthen Economic Crime Prevention (ECP) outcomes across digital and assisted channels- Driving future-state journey strategy by identifying systemic pain points, operational risks, and investigation inefficiencies to improve detection accuracy, turnaround time, and customer experience- Partnering with Product, Technology, Operations, Risk, and Compliance teams to embed regulatory controls and economic crime safeguards into scalable, customer-centric investigation workflows- Translating financial crime prevention requirements into seamless, compliant, and operationally efficient journey designs across alert triage, case investigation, and resolution stages- Analysing behavioural data, investigation outcomes, and operational metrics to inform continuous improvement of AIM tools and experience-led decision making- Supporting delivery of ECP-aligned journeys that balance fraud risk reduction, regulatory compliance, and customer trust- Working in an agile, outcome-focused environment to shape the future roadmap of investigation platforms and alert management capabilities
Education
Birla Institute of Management Technology (BIMTECH)
Postgraduate Degree
Chitkara University
Bachelor of Technology - BTech, Computer Science
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.